Managed Service Plans (MSP)
Fixed Monthly Service Fee
Proactive IT management
24/7 support
Ideal for businesses with 10–500+ users seeking reliable, fully managed IT without internal overhead.
Benefits
Proactive Monitoring
Our systems continuously monitor your environment to detect and address issues before they impact operations. By identifying risks early and performing preventative maintenance, we help ensure consistent performance, improved reliability, and reduced downtime across your business.
Unlimited Level 1–3 Support
Access the full range of technical expertise without restrictions. From everyday user support to advanced infrastructure and network issues, our team provides comprehensive assistance across all levels—ensuring problems are resolved quickly and correctly the first time.
Local Australian Support
All support is delivered by our Australian-based team, ensuring clear communication, fast response times, and a strong understanding of local business requirements. No offshore call centres—just direct access to experienced technicians who can resolve issues efficiently and effectively.
End-to-End IT Management
We take ownership of your entire IT environment, from infrastructure and connectivity to security and user support. By managing every layer cohesively, we reduce complexity, improve reliability, and ensure your systems operate efficiently as your business grows.
Not all providers are the same
No Lock-in Contracts
Our services are designed to retain clients through performance, not obligation. We offer flexible agreements with simple notice periods, giving you full control.
24/7 System Monitoring
Our systems monitor your environment 24/7, identifying potential issues across hardware, software, and applications. This allows us to resolve problems before they impact operations, ensuring consistent performance and uptime.
20
Years
23+ Years On the Sunshine Coast
With over 20 years supporting businesses across the Sunshine Coast and Australia, Netlock has built a reputation for reliable, long-term IT partnerships.
Per Device Billing
Fixed monthly per device billing, whether the device is in the office, at home or overseas our team will have it covered and secured anytime anywhere.
Ready to Start?
Speak directly with our Australian-based team to discuss your current environment and how we can improve performance, security, and reliability.
Call NowEverything You Need to Know
Understanding Our Approach
Our systems continuously monitor your environment, allowing us to detect and resolve many issues before they impact your business. When support is required, our Australian-based team responds promptly in line with agreed service levels—ensuring minimal disruption.
Want to experience it firsthand?
Contact our support team and see how quickly your request is actioned.
Want to experience it firsthand?
Contact our support team and see how quickly your request is actioned.
We follow a structured onboarding process that includes system discovery, documentation, and optimisation. Transitions are carefully managed to ensure continuity, with minimal impact to your users or operations.
Our experienced team has successfully handled seamless migrations, including coordinated handovers from existing providers. For more complex environments, speak with a senior account manager to discuss your specific requirements.
Our experienced team has successfully handled seamless migrations, including coordinated handovers from existing providers. For more complex environments, speak with a senior account manager to discuss your specific requirements.
No. Our approach is designed around maintaining business continuity. We plan and execute all changes carefully, ensuring systems remain available and your team can continue working without interruption.
We provide fully managed services or can work alongside your internal IT team. Whether you need complete IT ownership or additional expertise, we adapt to fit your business.
We use a layered security approach, including advanced endpoint protection, secure backups, and continuous monitoring. This allows us to proactively detect and respond to threats before they impact your organisation.
Yes. We help align your systems and processes with recognised frameworks such as Essential Eight and SMB1001, ensuring your environment is prepared for audits and evolving security requirements.
Yes. Our solutions are designed for modern, distributed work environments, supporting secure, high-performance access across offices, remote users, and multiple locations.
We implement and manage technologies such as secure remote access, SD‑WAN, and centralised identity and access controls to ensure users can reliably connect to systems, applications, and data—without compromising performance or security.
Whether your team operates from a single office, across multiple sites, or fully remotely, we maintain a consistent, secure, and responsive user experience.
We implement and manage technologies such as secure remote access, SD‑WAN, and centralised identity and access controls to ensure users can reliably connect to systems, applications, and data—without compromising performance or security.
Whether your team operates from a single office, across multiple sites, or fully remotely, we maintain a consistent, secure, and responsive user experience.
We provide tailored, predictable pricing based on your business requirements, ensuring your IT environment is fully supported with no hidden costs or unexpected overheads.
Helping Australian Businesses Succeed Since 2002